Return & Refund Policy

Last Updated: August 2026

At QALIORA, we want you to have a smooth and satisfactory shopping experience.

1. 7-Day Return Policy

You may request a return within 7 days of receiving your order, provided that the product is unused, in its original condition, and in its original packaging.

2. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order number and clear photos/videos of the product. We will review your request and provide an appropriate solution.

3. Return Shipping

For eligible returns due to a wrong, damaged, or defective product, we will assist with the return process.

For returns due to a change of mind, return shipping costs may be the customer's responsibility.

4. Refunds

Once the returned product is received and inspected, we will notify you about the approval of your refund.

Approved refunds will be processed through the applicable payment method. The time for the refund to appear may depend on the payment provider or bank.

5. Non-Returnable Items

Products that have been used, damaged after delivery, or returned without their original packaging may not be eligible for return, except where required by applicable law.

6. How to Request a Return

Please contact us with:

• Order number

• Customer name

• Reason for return

• Photos/videos, if applicable

Email: [qalioraonlineshop@gmail.com]

We will provide you with the next steps for your return.

Note: This policy does not limit any consumer rights provided by applicable Saudi Arabian laws and regulations.